https://may.proz.com/forum/prozcom_hosting/299285-unacceptably_slow_support.html
This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.
Cookie settings

Forum mengenai proz.com » ProZ.com hosting »
Unacceptably slow support
Penyiaran jaluran : Alexey Ivanov
Alexey Ivanov
Alexey Ivanov  Identity Verified
Persekutuan Rusia
Local time: 01:02
Bahasa Inggeris hingga Bahasa Rusia
Mar 9, 2016

My Proz email and control panel unaccessible for 36 hrs. Support assigned my ticket request only 24 hrs after my request was submitted. By now no response and no results.

I also submitted a complaint about inadequacy of WEB term search last October. Support said they had referred it to developers and promised to fix it. It did not happen.
 
William Pairman
William Pairman  Identity Verified
Sepanyol
Local time: 00:02
Ahli (2005)
Bahasa Sepanyol hingga Bahasa Inggeris
Exactly the same problem... Apr 15, 2016

"My Proz email and control panel unaccessible for 36 hrs. Support assigned my ticket request only 24 hrs after my request was submitted. By now no response and no results."

Coming up for 48 hours for me now. Lost two jobs and god knows how many emails. I was thanked for my patience after 3 hours, since then nothing.

Apalling
 
TechStyle
TechStyle  Identity Verified
United Kingdom
Local time: 23:02
Email problems Apr 15, 2016

Email is a difficult service to provide reliably (with web sites, you can just set up multiple copies: mine is on two separate servers, so as long as one of them is working, the site is still available to everyone) - Gmail do a fairly good job for free, Fastmail do an excellent job quite cheaply. (Yes, it costs money, but they take reliability really seriously: all the mail replicated across multiple sets of servers, bought from different manufacturers, running different operating systems, in di... See more
Email is a difficult service to provide reliably (with web sites, you can just set up multiple copies: mine is on two separate servers, so as long as one of them is working, the site is still available to everyone) - Gmail do a fairly good job for free, Fastmail do an excellent job quite cheaply. (Yes, it costs money, but they take reliability really seriously: all the mail replicated across multiple sets of servers, bought from different manufacturers, running different operating systems, in different buildings in NYC - with backup systems in Amsterdam and LA to keep things going if both NYC sites are affected by anything.)

Once you regain access, you might find it useful to set up an auto-forward rule, to send a copy of all new mail off to something like a Gmail account. That way, if the Proz webmail is offline again, you still have Gmail's copy, so you can access everything that way instead. (Also, if you were expecting an urgent email from a client, you can just let them know "ProZ is ill, please copy anything urgent to blah @gmail.com in the mean time").

[Edited at 2016-04-15 10:10 GMT] ▲ Collapse
 


To report site rules violations or get help, contact a site moderator:

Penyelaras-penyelaras forum ini
Jared Tabor[Call to this topic]
Lucia Leszinsky[Call to this topic]

You can also contact site staff by submitting a support request »

Unacceptably slow support


Forum rules
Help and orientation




Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »