Glossary entry (derived from question below)
English term or phrase:
Product Support and Field Service
Czech translation:
produktová podpora a servis u zákazníků
Added to glossary by
breadfly
Nov 26, 2010 15:14
13 yrs ago
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English term
Product Support and Field Service
English to Czech
Tech/Engineering
Human Resources
experts
The Field Services provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Cooperate with C&PS leadership on the ASC and DRC global network strategy.
Assure that all Field issue are tracked and avalaible for the other departments for further analysis.
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Able to interface at all levels of the organization both internally and externally
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Cooperate with C&PS leadership on the ASC and DRC global network strategy.
Assure that all Field issue are tracked and avalaible for the other departments for further analysis.
Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Able to interface at all levels of the organization both internally and externally
Proposed translations
(Czech)
3 +3 | produktová podpora a servis u zákazníků | Ales Horak |
Proposed translations
+3
3 mins
Selected
produktová podpora a servis u zákazníků
např.
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