This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
Thomas T. Frost Portugal Local time: 18:15 Bahasa Denmark hingga Bahasa Inggeris + ...
TOPIC STARTER
Support tickets
May 10, 2024
Thanks for your clarification, Lucia. Much appreciated.
Would it be possible in the support ticket system to exempt certain important types of tickets from the member/non-member distinction? When we report a problem related to abuse (spam, for example), privacy or security, it should not be given lower priority based on the membership status. I know this one was dealt with in a timely manner, but not until after I had been told, 'There are currently 122 support requests from paying ... See more
Thanks for your clarification, Lucia. Much appreciated.
Would it be possible in the support ticket system to exempt certain important types of tickets from the member/non-member distinction? When we report a problem related to abuse (spam, for example), privacy or security, it should not be given lower priority based on the membership status. I know this one was dealt with in a timely manner, but not until after I had been told, 'There are currently 122 support requests from paying ProZ.com members in the queue. Please note that paying members are given priority support over non-members.'
You may or may not want to exempt genuine bug reports too, as they are often a service to the site and the community, not about individual help to users. ▲ Collapse
Chris Says Bye
Tanja Oresnik
Zea_Mays
Jennifer Levey
Michele Fauble
Charlie Bavington
Philip Lees
More Agreers
Yasutomo Kanazawa
P.L.F. Persio
Maria Teresa Borges de Almeida
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
All support requests are processed equally upon submission
May 10, 2024
Every support request that enters the system is immediately processed (i.e. reviewed or checked) and assigned priority first depending on the topic, then by membership status. In other words, members' support requests are given priority over non-members' ones only if the issue is not one that requires immediate action or attention.
If this is not clear from the system, we may be able to change the message that displays after submission to clarify.
Lucia
Thomas T. Frost
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Thomas T. Frost Portugal Local time: 18:15 Bahasa Denmark hingga Bahasa Inggeris + ...
TOPIC STARTER
Clarification
May 10, 2024
I see. Thanks for clarifying. So I think the only think needed is a clarification of that in the confirmation message so a user submitting something urgent doesn't think it's going to sit at the end of a long queue for weeks.
Maria Teresa Borges de Almeida
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Peter Motte Belgium Local time: 19:15 Ahli (2009) Bahasa Inggeris hingga Bahasa Belanda + ...
Don't go...
May 10, 2024
I hope this doesn't mean Proz.com could disappear. Such a lot of stuff has disappeared during the years, that I really got a bit fed up with the idea of "disruptive technology". What does it actually disrupt?
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.