Cannot enter customer's server through Across desktop v8: help needed Thread poster: Livia D'Amore
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Livia D'Amore 
Italy
Local time: 20:41
Member (2009)
German to Italian
+ ...
Hi,
does anyone know how it comes that I cannot enter into my customer's server through Across desktop v8, but I have no problem with Acrossweb to do the same?
I installed Across again, loaded cap file again, but I always get the message "Invalid user name o password", though they are correct.
Thank you in advance for letting me know.
Livia
| | | | | Account activation | Aug 24, 2023 |
Hello Livia,
As far as I know, there are two reasons for this: either the Across authentication server is temporarily malfunctioning, or the customer has deactivated your account for one reason or another. In the first case, you should check the issue using File > Across Account, and in the second, ask the customer to reactivate your account, or even create a new CAP file with a new password. Officially, this has nothing to do with the V8, but I had the same problem when I upgraded ... See more Hello Livia,
As far as I know, there are two reasons for this: either the Across authentication server is temporarily malfunctioning, or the customer has deactivated your account for one reason or another. In the first case, you should check the issue using File > Across Account, and in the second, ask the customer to reactivate your account, or even create a new CAP file with a new password. Officially, this has nothing to do with the V8, but I had the same problem when I upgraded to this version. So? ▲ Collapse
| | | | Livia D'Amore
Italy
Local time: 20:41
Member (2009)
German to Italian
+ ...
TOPIC STARTER | Across support | Aug 24, 2023 |
Hi,
thank for your reply. I'm sure that the client didn't deactivate the account because they asked me to use it for a project.
I also asked them to change cap file and password, but they didn't, saying that maybe I have an old version of don't know what...
I really don't understand where's the problem.
| | | | | No real surprise in the client's response | Aug 24, 2023 |
Livia D'Amore wrote:
I'm sure that the client didn't deactivate the account because they asked me to use it for a project.
I also asked them to change cap file and password, but they didn't, saying that maybe I have an old version of don't know what...
The customer's response suggests that the person in charge of the project is not very comfortable with the way Across works. There's no reason not to create a new CAP with a new password. At least, that's the only way to find out where the problem lies. You should insist or at least have more precise explanations about this "old version of don't know what...". You should also report your concern to the Across Helpdesk.
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Livia D'Amore
Italy
Local time: 20:41
Member (2009)
German to Italian
+ ...
TOPIC STARTER | Across support | Aug 24, 2023 |
Hi,
I totally agree with you. I actually just suggested it once, I didn't dare to insist as I'm not sure myself that it works.
Besides I tried to ask the Across support, but (that's my fault), I didn't find out how to proceed exactly. However I'll try again in the next days.
If something changes, I'll let you know.
Thank you anyway
| | | | | Across Helpdesk | Aug 24, 2023 |
Livia D'Amore wrote:
Besides I tried to ask the Across support, but (that's my fault), I didn't find out how to proceed exactly.
Like many things with Across, it's not that simple. The guide can be found here :
https://share.across.net/index.php/s/biPD5impDE3Abi4#pdfviewer
You can access it at :
https://helpdesk.across.net
- Click the the connection link at the top right.
- Complete all fields in the Create Account dialog and click Register.
Then "You will receive an e-mail from [email protected] with a temporary password generated
for the first login. Enter the helpdesk link in the e-mail, enter the temporary password to log in, and
specify a new password."
Hope this helps!
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