Whose side are you on, Proz? Thread poster: Daniel Frisano
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Daniel Frisano 
Italy
Local time: 23:52
Member (2008)
English to Italian
+ ...
On one hand, I posted a non-payment report on BlueBoard, the client paid (late), and just **a few days** later ProZ sends me a request for clarification on my comment.
On the other hand, I have another non-payment report from **over six months ago** on a invoice than I sent via the ProZ invoicing system, and you haven't done a thing.
Whose side are you on, ProZ? Do you support non-payers?
| | | | | | Daniel Frisano
Italy
Local time: 23:52
Member (2008)
English to Italian
+ ...
TOPIC STARTER
All that doesn't prohibit them from sending a reminder about an unpaid invoice. It takes a minute, it doesn't violate any rule, and it should be done anyway to support good practices in the interest of paying members.
Especially since they are quick to send me a request for clarification on a BlueBoard entry that was perfectly legit, and that they themselves are forbidding me to edit.
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Daniel Frisano wrote:
All that doesn't prohibit them from sending a reminder about an unpaid invoice. It takes a minute, it doesn't violate any rule, and it should be done anyway to support good practices in the interest of paying members.
Especially since they are quick to send me a request for clarification on a BlueBoard entry that was perfectly legit, and that they themselves are forbidding me to edit.
As far as I can see, there is a function to send a reminder from the invoicing system. How does this not meet your needs for having a reminder sent?
Maybe you want them to send a reminder out of their own initiative for the purpose of having Proz put pressure on the bad payer, but this is trickier, as Proz is not a party to the agreement between the translator and the client and has not been mandated by the translator to act on the latter's behalf. As such, it is also unlikely to have any more effect than the translator themselves sending a reminder. They could add such a 'mandate' function, but Proz still wouldn't have any possibility of making a bad payer pay.
The key to all this is to try to avoid bad payers in the first place, but it's tricky, not least without access to one of the major credit reference agencies such a Dun & Bradsheet, as it's too expensive for just a single translator to subscribe. I have suggested before that Proz negotiate a suitable and affordable option for this, as they are in a better position to agree on a package and pricing that match our needs. No reaction so far.
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Lingua 5B
Bosnia and Herzegovina
Local time: 23:52
Member (2009)
English to Croatian
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| A separate box to tick. | Oct 24, 2022 |
Have you ticked that box that says, something along the lines of “this outsourcer owes me money”. I think that will trigger reminders.
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I must say that Proz staff has been very helpful every time I have submitted a non-payment report (two or three cases), and I got paid in a few days.
P.S. I have never used the invoicing system.
[Edited at 2022-10-24 16:09 GMT]
| | | | Daniel Frisano
Italy
Local time: 23:52
Member (2008)
English to Italian
+ ...
TOPIC STARTER
Lingua 5B wrote:
Have you ticked that box that says, something along the lines of “this outsourcer owes me money”. I think that will trigger reminders.
On which page? Invoices? BlueBoard? Other?
| | | | Daniel Frisano
Italy
Local time: 23:52
Member (2008)
English to Italian
+ ...
TOPIC STARTER
Teresa Borges wrote:
I must say that Proz staff has been very helpful every time I have submitted a non-payment report (two or three cases), and I got paid in a few days.
And I must say that the staff hasn't done anything at all in my case.
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Lingua 5B
Bosnia and Herzegovina
Local time: 23:52
Member (2009)
English to Croatian
+ ...
| On BlueBoard | Oct 24, 2022 |
Daniel Frisano wrote: Lingua 5B wrote:
Have you ticked that box that says, something along the lines of “this outsourcer owes me money”. I think that will trigger reminders. On which page? Invoices? BlueBoard? Other?
As you are about to leave BB entry, you should be prompted with this box as you give a 1 rating.
| | | | Daniel Frisano
Italy
Local time: 23:52
Member (2008)
English to Italian
+ ...
TOPIC STARTER
Yes, I did. Totally useless, ProZ didn't move a finger.
| | | | Michael Newton
United States
Local time: 17:52
Japanese to English
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| whose side are you on, proz? | Oct 24, 2022 |
Daniel, surely you know the answer to your question by now.
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